Here, we strive to ensure that you are satisfied with your purchase. This Refund & Returns Policy outlines our guidelines for returning products and obtaining refunds.
1. Eligibility for Returns
- Returns are accepted within 5 days of receiving your order.
- Products must be in their original condition, unused, and in the original packaging.
2. How to Initiate a Return
- Contact our customer support at {email} with your order number and reason for return.
- Our team will provide instructions and a return authorisation if your request is approved.
- Ship the product back to the address provided in the instructions.
3. Refunds
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
4. Exchanges
- Exchanges are available for defective, damaged, or incorrect items.
- To request an exchange, follow the same process as a return and specify the replacement product.
5. Damaged or Defective Products
- If you receive a damaged or defective item, contact us immediately at [your email address].
- Provide photos of the damage or defect, and we will guide you on the next steps for a replacement or refund.
6. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to our mistake.
- We recommend using a trackable shipping method to ensure the package reaches us safely.
7. Contact Us
For questions regarding refunds, returns, or exchanges: